Privacy Policy

Last updated: January 2026

This Privacy Policy describes how ke999 collects, uses, stores, and protects the personal information of users who access our platform. By registering an account or using any of our services — including cricket betting, live casino, slots, crash games, and related gaming features — you acknowledge that you have read and understood this policy.

ke999 is committed to handling your data with the highest level of care. We use industry-standard SSL encryption, strict internal access controls, and transparent data practices to ensure that your personal information remains confidential and is never sold to third parties.

1. Information We Collect

When you create and use a ke999 account, we collect certain categories of personal data that are necessary to provide our services effectively and responsibly. The categories of information we collect include, but are not limited to:

• Identity information: full name, date of birth, and gender as provided during registration.
• Contact details: email address, mobile phone number (including bKash/Nagad-linked numbers), and residential address.
• Account credentials: username and encrypted password hash stored with secure salting.
• Financial data: transaction records, deposit and withdrawal history, payment method identifiers (e.g., bKash wallet number, Nagad account, Rocket number, Upay ID).
• Technical data: IP address, device type, browser version, operating system, session duration, and cookie identifiers.
• Behavioural data: game history, betting patterns, session logs, and interaction with ke999 promotions and features.

2. How We Use Your Information

ke999 uses the personal data we collect for specific, legitimate purposes directly related to the operation and improvement of our platform. We do not use your information for any purpose that is incompatible with this policy.

Primary Service Purposes

Your data is used to deliver and maintain core ke999 services, including:

• Processing your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Verifying your identity to comply with responsible gaming standards and to confirm you are 21 years of age or older.
• Providing customer support, including responding to queries, disputes, and technical issues.
• Communicating account-related notifications such as deposit confirmations, withdrawal approvals, and security alerts.

Platform Improvement Purposes

Aggregated and anonymised behavioural data may also be used for the following internal purposes:

• Improving game recommendations and personalising the ke999 experience for cricket, slots, and live casino sections.
• Conducting internal analytics to understand feature usage, peak activity times, and promotion effectiveness.
• Detecting and preventing fraudulent activity, abuse of bonus promotions, and unauthorised account access.

3. Cookies and Tracking Technologies

ke999 uses cookies and similar tracking technologies to provide a seamless gaming experience. Cookies are small text files stored on your device that help us recognise your session and preferences. The categories of cookies we use include:

• Essential cookies: required for account login, session management, and platform security functions.
• Functional cookies: store user preferences such as language selection and display settings.
• Analytics cookies: collect anonymised data about page visits, session duration, and navigation paths to help us improve the platform.
• You may configure your browser to refuse cookies; however, doing so may limit your ability to access certain ke999 features or maintain an active login session.

4. Sharing of Your Information

ke999 does not sell, rent, or trade your personal data to any external party for commercial purposes. We may, however, share certain data with the following categories of trusted partners under strict confidentiality obligations:

• Payment processors and financial service providers (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to facilitate transaction processing.
• Game software and platform technology providers who deliver game content on the ke999 platform (e.g., Pragmatic Play, Evolution Gaming, Spribe), limited to operational data only.
• Fraud prevention and identity verification services, where required to protect the integrity of our platform and the safety of our players.
• Legal and regulatory authorities, where we are compelled to disclose information under applicable law or in response to a valid legal request.

5. Data Retention

ke999 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required for these purposes, we apply secure deletion or irreversible anonymisation procedures. In general:

• Account and transaction data is retained for a minimum of 5 years following account closure.
• Security logs and access records are retained for up to 2 years for fraud investigation purposes.
• Marketing preference data is deleted promptly upon withdrawal of consent.

6. Data Security

The security of your personal data is a primary concern at ke999. We deploy multiple layers of technical and organisational security measures to safeguard your information. These include 256-bit SSL encryption on all data transmissions, strict role-based access controls limiting internal staff access to personal data, regular vulnerability assessments and penetration testing of our platform infrastructure, secure and encrypted storage for all sensitive financial and identity information, and two-factor authentication options for user account login. While we employ all reasonable security measures, no online platform can guarantee absolute security. We encourage users to choose strong, unique passwords and to contact our support team immediately if they suspect any unauthorised access to their ke999 account.

7. Your Rights as a User

As a ke999 user, you retain meaningful rights over the personal data we hold about you. You may exercise any of the following rights by contacting our support team: the right to access a copy of your personal data held by ke999; the right to request correction of any inaccurate or incomplete information in your account profile; the right to request deletion of your personal data, subject to our legal retention obligations; the right to object to or restrict the processing of your personal data for non-essential purposes such as direct marketing; and the right to withdraw your consent to marketing communications at any time, without affecting the lawfulness of prior processing. Requests are processed within a reasonable timeframe. In some cases, identity verification may be required before we fulfil your request.

8. Third-Party Links and Integrations

The ke999 platform may integrate with or reference third-party services in certain contexts. Please be aware that:

• ke999 is not responsible for the privacy practices or content of third-party services, including game providers, payment gateways, or external analytics tools.
• Payment service providers such as bKash and Nagad operate under their own privacy policies, which govern the personal data processed during payment transactions.
• We recommend reviewing the privacy policies of any third-party provider whose services you use in connection with your ke999 account.
• ke999 does not embed social media tracking pixels or share user data with social media advertising networks.

9. Children and Age Restriction

ke999 strictly prohibits the use of our platform by anyone under the age of 21. We do not knowingly collect personal data from individuals below 21 years of age. If we become aware that a minor has registered an account or submitted personal data, we will promptly close the account and delete the associated data. If you believe a minor has accessed ke999, please contact our support team immediately. All users confirm during registration that they are 21 years of age or older (21+ only).

10. Changes to This Privacy Policy

ke999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other reason. When material changes are made, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Continued use of ke999's services following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how your data is being protected.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ke999 processes your personal data, please contact our support team at [email protected]. Our team is available 24/7 Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy-related enquiries within 2 business days. We are committed to resolving any data concerns transparently and in good faith.